What we believe in at Amity Vets

It began with an idea that a veterinary practice could be different.

More client friendly so pet owners want to bring their pets to visit, even when they aren’t sick.

A place where pet care is consistently excellent and lives up to pet owners’ expectations.

A place where established veterinary views, ideas and protocols are constantly challenged and questioned to make sure that things happen for a reason. To make sure that things make sense rather than just following convention.

Amity Veterinary Care is this vision in action.

The practice is free from promotional posters and clinical appearance.

Instead, you’ll find its look and feel is sympathetic to nature and the earth.

The usual queue at the reception for booking in, collecting medications and paying after seeing the vet is gone. The stress this can place on you and your pet, particular when your pet is sick, is just not necessary.

Your dedicated assistant remains with you and your pet in the consulting room, where you discuss and receive any medication required, make payment and also book any follow up appointments.

At Amity, huge emphasis is placed on staff training and teaching. We consider it a privilege, not an entitlement, to have employees. Which is why at least two hours on a Monday every month is dedicated to staff teaching. This ensures knowledge is imparted, experienced and shared on a regular basis.

Energy and time is dedicated to the Continual Professional Development (CPD) of staff on a consistent basis. Each member of staff understands and recognises their value and worth both in the workplace and in the world. You can read more about our training process here.

The very existence of Amity Veterinary Care is driven by the desire to uphold the above beliefs.

Our Mission Statement and Core Values reflect these aims.

However, it is your experience of our practice which counts.

So please visit us to enjoy the Amity difference.

And remember to give us any feedback and comments you may have. We really value your observations and opinions.

Friendly relations.

It is not what we do but how we do it…

At Amity Veterinary Care, we pride ourselves in forging long lasting meaningful relationships with you, the pet owner. We treat you like our friend, someone whom we want and choose to help, in providing the best care for your pets, your friends. We understand how important your pets are to you. We are here to provide you a comprehensive veterinary service with a personal touch.

We understand when you bring your beloved pet to us, you are bringing unique individuals with unique circumstances hence we aim to provide a bespoke service where all treatments will be tailored to you and your pet’s specific needs, requirements and wishes, without compromising on care and welfare.

We look forward to working with you in providing the best veterinary care to enable a long, fulfilling and healthy relationship between you and your pet.

That is who we are.

Not all practices are the same…

Come and feel the difference.

Professionalism.  Education.  Innovation.

Professionalism

The key to Quality and Efficiency is professionalism.
Everyone has a different part to play in this practice, no one part or job is more important than the other. Not only does our staff undergo meticulous and detailed training from experts and professionals, they are also expected to exhibit the personality and behaviour that allows them to perform their job the best way they can.

Education

“Learning is a treasure that will follow its owner everywhere” – Chinese Proverb

In this chosen profession of ours, teaching and learning is occurring constantly.
We learn from owners regarding their pet’s behaviour and quirks at home, in return, we educate them regarding the health of their pets. Learning from owners will always remain important, in some cases, even crucial to be able to treat their pets effectively. There is no point prescribing tablets if the owner is not able to give them to his/her pet!

We believe that knowledge is best shared between work colleagues as well, to enable a consistent good product to be produced by anyone who works at Amity Veterinary Care. Mondays are dedicated to administrative duties including staff training.

Innovation

Change is inevitable. Veterinary medicine is continually changing with times. Clients’ needs, expectations and perceptions evolve constantly.

At Amity Veterinary Care, we understand the need to modify and innovate to stay current on how we treat animals and address the clients’ needs. Here are a few of our innovations…

Our Amity App allows clients to request for appointments 24/7, receive updates and newsletters from the practice, stores reminders for their pet’s vaccinations, wormers, flea/tick treatment and so much more.

Our practice environment is designed to be as comfortable and with as minimal marketing as possible to reduce a “sales pitch” to it. The aim was to create an environment such that it was conducive and comfortable for both owners and pets to come visit while receiving an extremely high level of care with a personal touch.

We provide our own brand of food made from the highest quality of ingredients that can be delivered to your door within 48 hours if desired.

Ethos

To regain your pet’s health as quickly and as conveniently as possible for a fair price.

Family matters.

Approach

We believe in promoting preventative health care to ensure your pet gets the best chance to remain healthy.

However, should your pet unfortunately become ill, expect nothing less than excellence through diligence in diagnosis and treatment, above all, you can certainly rely on a friendly face and a personalised service from us.

We encourage your pet to be insured so finances need not be a deciding factor for which treatment options to choose when required.

Client experience

At Amity Veterinary Care, we are so confident of the level of our services that it comes with a guarantee.

Care has been taken meticulously to ensure that your experience with us is and remains pleasant, personal, professional, upholding our ethos and core values.

Should you be dissatisfied in any way, please inform us so we can attempt to remedy and resolve the situation.